Terms & policies

Last updated: 30 April 2024

How will my data be stored?
In May 2018 the Data Protection Act was replaced by the General Data Protection Regulations (GDPR). The changes to the Data Protection Act are aimed at ensuring that your personal, confidential and sometimes sensitive data, is held privately and securely.

How long will you hold my information for?
In line with NCH guidelines, we keep written records stored securely for 8 years after the last interaction with an adult client and up to the age of 25 for a child under 16 when last seen or 26yrs for 17-18 year old.

What if I would like my data to be destroyed before this date?
Due to the sensitive nature of what we do, my insurance company does not allow the deletion of data before the minimum time for holding said data.

Am I able to see or get a copy of the information held by you?
In line with GDPR, yes, within 30 days. Please send your request to frances@10hypnotherapy.com.

What are your reasons for collecting this information?
We use information held about you in the following ways:

• Internal record keeping.
• To provide you with information on the services that you request from us.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To contact you for your views on our services and to notify you about changes or developments to our service.

How do I know that you will store my information securely?
Your data will be securely stored as either:

• Physical documents, kept in a document safe between sessions.
• Digital documents, saved in a folder accessible only through two-factor authentication.

Are our discussions within the hypnotherapy sessions confidential?
Yes, unless I need support from my supervisor or I believe that you are about to harm yourself or another.

What if I see you outside of a hypnotherapy session?
If we do not know each other outside of our therapeutic relationship, I will not acknowledge you outside of sessions unless you initiate contact first.

Will you discuss information about me with other health and social care professionals?
Only with your written consent.

Last updated: 24 June 2024

• I understand that I’m embarking on a course of Solution Focused Hypnotherapy from 10 Hypnotherapy.
• I understand that hypnotherapy is a collaborative journey. My commitment and openness will enhance the success of my treatment.
• I undertake to listen to the hypnosis audio every night as an important part of my treatment.
• I undertake to engage in activities of positivity between sessions, as this will help me achieve my desired outcomes.
• I understand that the success of the treatment is, in part, determined by my desire to achieve the changes.
• I understand that fees for therapy sessions are payable ahead of each session, unless otherwise arranged in advance.
• I understand that starting sessions on time is important, and that sessions will end at the scheduled time. I’m aware of the Cancellation Policy and I will give at least 24-hour notice if I have to cancel a session.
• If the session is taking place online, I confirm I have a comfortable and confidential space where I won’t be overheard, observed, or disturbed and the therapist will be able to see me on camera.
• I understand that if I’m receiving medical treatment, then proper diagnosis must be sought when possible.

• I understand that my therapist follows the National Council for Hypnotherapists (NCH) and the Association for Solution Focused Hypnotherapy (AfSFH) Code of Ethics.
• I understand that any information disclosed during therapy and consultations will remain confidential. Any communication, for example with other medical professionals, will be done with my consent.
• I understand that good practice requires my therapist to access supervision. My case study may be discussed but my identity will remain anonymous at all times.
• I understand that the therapist has a professional obligation to report any concerns if they believe that a client may intend to cause harm to themselves or others.
• I understand that notes from my session will be stored in compliance with GDPR guidelines and for insurance purposes.
• I understand that the duration of therapy predicted by the therapist is an estimate based on previous experience and may take longer than initially planned.

• I have had the process explained to me and understand what is entailed.
• I have been given the opportunity to ask questions.
• I consent to receiving Solution Focused Hypnotherapy by Frances Billi-Holder and agree to the above conditions.

Last updated: 31 July 2024

1. Cancellation Deadline: We ask that clients reschedule their appointments at least 48 hours before the scheduled session. Prepaid sessions will be rolled over to your next appointment.

2. Cancellation Methods: Send a WhatsApp message to 07472 642835 or call me.

3. Late Cancellations: Sessions cancelled less than 48 hours before the scheduled appointment will be subject to a full session fee charge. This policy ensures that the therapist’s time is respected and allows us to accommodate other clients who may be on our waiting list.

4. No-Show Policy: If a client fails to show up for a scheduled appointment without prior notice, they will be charged the full session fee.

5. Confirmation of Cancellation: Upon receiving your cancellation request, we will confirm the cancellation and provide any necessary assistance with rescheduling your appointment.

By booking a session with 10 Hypnotherapy, you agree to adhere to the terms of this cancellation policy.

If you have any questions or need further clarification regarding the cancellation policy, please don’t hesitate to contact us.